Privacy Policy

About Us

Chinkaara is an Indian brand that engages artisans across the Thar region to create hand made and hand painted wooden products for dining and kitchen. These products are made of responsible sourced mango wood, acacia wood and sheesham wood and are painted with eco-friendly colours. Our current collection includes wooden trays, bowls, chopping boards, platters and more.

 

Why we process your information

We generally process your information when we need to do so to fulfil a contractual obligation (for example, to process your subscription payments to use the our platform), or where we or someone we work with needs to use your personal information for a reason related to their business (for example, to provide you with a service). European law calls these reasons “legitimate interests.” These “legitimate interests” include:

 

  • preventing risk and fraud

  • answering questions or providing other types of support

  • helping merchants find and use apps through our app store

  • providing and improving our products and services

  • providing reporting and analytics

  • testing out features or additional services

  • assisting with marketing, advertising, or other communications

 

We only process personal information for these “legitimate interests” after considering the potential risks to your privacy—for example, by providing clear transparency into our privacy practices, offering you control over your personal information where appropriate, limiting the information we keep, limiting what we do with your information, who we send your information to, how long we keep your information, or the technical measures we use to protect your information.

Your rights over your information

We believe you should be able to access and control your personal information no matter where you live. Depending on how you use Chinkaara, you may have the right to request access to, correct, amend, delete, port to another service provider, restrict, or object to certain uses of your personal information (for example, direct marketing). We will not charge you more or provide you with a different level of service if you exercise any of these rights.

Please submit your data subject request through and email at chinkaaraindia@gmail.com.Please note that if you send us a request relating to your personal information, we have to make sure that it is you before we can respond. In order to do so, we may use a third party to collect and verify identification documents. You also have the right to contact your local data protection or privacy authority at any time.

Finally, because there is no common understanding about what a “Do Not Track” signal is supposed to mean, we don’t respond to those signals in any particular way.

Where we send your information

We are an Indian company, but we work with and process data about individuals across the world. To operate our business, we may send your personal information outside of your state, province, or country. This data may be subject to the laws of the countries where we send it. When we send your information across borders, we take steps to protect your information, and we try to only send your information to countries that have strong data protection laws.

How we protect your information

Our teams work tirelessly to protect your information, and to ensure the security and integrity of our platform. However, we all know that no method of transmission over the Internet, and method of electronic storage, can be 100% secure. This means we cannot guarantee the absolute security of your personal information. 

How we use “cookies” and other tracking technologies

We use cookies and similar tracking technologies on our website and when providing our services. 

How you can reach us

If you would like to ask about, make a request relating to, or complain about how we process your personal information, please contact mail us at chinkaaraindia@gmail.com.

Chinkaara Designs OPC Private Limited

ATTN: Chief Privacy Officer
JG11/450, Second Floor

Vikaspuri
New Delhi - 110018
India

Shipping Policy

Shipment processing time

Our team endeavours to process and ship orders within 2 working days. In case of peak seasons or high volumes of orders, your shipment might take a few additional days to be delivered. If you are experiencing a significant delay in receiving your order, please contact us via e-mail at chinkaaraindia@gmail.com.

Delivery rates and partners

We’ve got this covered. We offer FREE shipping on every order above Rs 5000 within India. We will charge Rs 150 as shipping charges, in case of bill value is below Rs 5000 (Free till 15th Feb 2022 as part of our introductory offer).

For our International customers, minimal shipping charges will be applicable and this will be charged at the time of order booking.

Tracking an order

Once you’ve successfully placed an order our website, you will receive an e-mail confirmation with your tracking code. You can check the status of your order by logging into your account on our website. Look for “Orders” under the “My Account” section and enter your Order no. and E-mail to proceed. Still can’t figure it out? Get in touch and let us help you!

Packaging

We know how exciting receiving a package can be and that’s why we put in extra care into the packaging. Expect each Chinkaara piece to arrive in a beautifully wrapped, yet durable box. We consider it our responsibility to deliver the product at your door step, and as a part of assuring that the product is perfect, we urge all customers to inspect the package for any damage or tampering before receiving or signing for receipt.

Refunds & Exchange Policy

At Chinkaara, if you are in any way not satisfied with the product, we take it back from you for a full refund or an exchange with in 7 days from the date of receipt.

Returns:

Our policy lasts 7 days. If 7 days have gone by from the date of receipt, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

* Obvious signs of use

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery or is Returned To Origin because of incorrect shipping address or unavailability of the recipient at the time of order delivery attempts.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 30 days.

Note: If an order is cancelled before it is shipped, then 100% refund will be initiated from our end within 24 hours of order cancellation. If an order is RTO because of incorrect address, then refunds will be done for the order value minus the actual shipping cost and return shipping cost based on our actual costs.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at chinkaaraindia@gmail.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at chinkaraindia@gmail.com and send your item to our FC address: N - 001, Palm Drive, Sector 66, Gurgaon, Haryana, India - 122001.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.